Last updated: March 2026
Returns
We accept returns of unused, undamaged products within 30 days of delivery. To initiate a return, please contact us at team@shorelinelifts.com or call (888) 555-3625 before shipping any product back.
Restocking Fee
A restocking fee of up to 20% may apply to returned items, depending on the product and manufacturer. Small accessories under $200 are exempt from restocking fees.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. Please photograph any damage for our records.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned product. Refunds are issued to the original payment method.
Non-Returnable Items
Custom-ordered products, installed products, and products that have been used in water are not eligible for return.